Service contracts for gentleMACS™ Dissociators

Service contracts for gentleMACS™ Dissociators

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the gentleMACS Dissociators over time.
Choose the appropriate level of support:
  • Full Service C ontract: The Full Service Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge, and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.
  • Full Service Premium C ontract: In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.
Full Service PremiumFull Service
Repair service
Unlimited numbers of repairsXX
All spare parts includedXX
Service priority responseXX
Labor and travel expensesXX
Loaner instrumentX
Additional service
Technical support servicesXX
Service documentationXX
Product options: 7
160-002-274

gentleMACS Full Service Qualification

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160-001-559

gentleMACS Full Service

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160-001-561

gentleMACS Full Service Premium

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160-001-644

gentleMACS Octo Full Service

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160-001-645

gentleMACS Octo Full Service Premium

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160-001-905

gentleMACS Octo with Heaters Full Service

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160-001-904

gentleMACS Octo with Heaters Full Service Premium

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