Service contracts for gentleMACS™ Dissociators

Service contracts for gentleMACS™ Dissociators

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the gentleMACS Dissociators over time.
Choose the appropriate level of support:
  • Full Service C ontract: The Full Service Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge, and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.
  • Full Service Premium C ontract: In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.
Full Service PremiumFull Service
Repair service
Unlimited numbers of repairsXX
All spare parts includedXX
Service priority responseXX
Labor and travel expensesXX
Loaner instrumentX
Additional service
Technical support servicesXX
Service documentationXX
Product options: 7

gentleMACS Full Service Qualification


gentleMACS Full Service


gentleMACS Full Service Premium


gentleMACS Octo Full Service


gentleMACS Octo Full Service Premium


gentleMACS Octo with Heaters Full Service


gentleMACS Octo with Heaters Full Service Premium