Service contracts for autoMACS and MultiMACS Separators

Service contracts for autoMACS and MultiMACS Separators

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the autoMACS Pro and the MultiMACS Separators over time.
Choose the appropriate level of support:
  • Full Service Contract : The Full Service Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge, and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.
  • Full Service Premium Contract : In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.
  • Full Service High-Throughput Contract : In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.

autoMACS Pro Separator

 Full Service PremiumFull Service Full Service High Troughput
Maintenance
One preventative maintenance (PM) per yearXXmultiple PMs per year
Replacement of wearing partsXXX
Software updatesXXX
Labor and travel expensesXXX
Repair service
Unlimited numbers of repairsXX X
All spare parts includedXX X
Service priority responseXXX
Labor and travel expensesXXX
Loaner instrumentX  
Additional service 
Technical support servicesXXX
Service documentationXXX

MultiMACS Cell24 Separator

Full Service PremiumFull Service
Repair service
Unlimited numbers of repairsXX
All spare parts includedXX
Service priority responseXX
Labor and travel expensesXX
Loaner instrumentX
Additional service
Technical support servicesXX
Service documentationXX

MultiMACS X

 Full Service PremiumFull Service
Maintenance
Two preventative maintenance (PM) per yearXX
Replacement of wearing partsXX
Software updatesXX
Labor and travel expensesXX
Repair service
Unlimited numbers of repairsXX
All spare parts includedXX
Service priority responseXX
Labor and travel expensesXX
Loaner instrumentX 
Additional service
Technical support servicesXX
Service documentationXX
Product options: 6
160-002-031

MultiMACS Cell24 Full Service Premium

-
160-002-118

MultiMACS X Full Service

-
160-001-255

autoMACS Pro Full Service Premium

-
160-001-254

autoMACS Pro Full Service

-
160-002-269

autoMACS Pro Full Service High Throughput

-
160-002-028

MultiMACS Cell24 Separator Full Service

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