Field Service Engineer – Cambridgeshire/ Hertfordshire


You will be a key member of the Miltenyi Biotec Service Operation team,  If you are passionate about working for a company that is innovative and provides cutting edge scientific solutions and are inspired by the opportunity to troubleshoot complex problems within a laboratory setting then join our team as a

Field Service Engineer – Cambridgeshire/ Hertfordshire

Duties Include:

  • Instrument preventative maintenance 
  • Instrument installations, equipment upgrades. 
  • Time sensitive corrective maintenance to restore systems to full operation  
  • Resolve instrumentation issues through hardware and software troubleshooting 
  • Manage communications (email and telephone) with customers to ensure resolution and correct follow up to assure customer satisfaction 
  • Prepare, update and maintain accurate logs, equipment performance data, service records and parts usage software 
  • Communicate effectively with our sales team and application specialists providing our colleagues with information about the needs of our customers  
  • Train and assist other Field Service engineers on complex troubleshooting and technical fixes 
  • Active participation with sales teams in upgrades and service contract renewals within the assigned region.

Our Ideal Candidate: 

  • You have a B.S. degree in Engineering, Electrical engineering or a physical science or equivalent 
  • You have at least 2 years of equipment support experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical/mechanical troubleshooting 
  • Excellent computer networking, troubleshooting and communication skills 
  • Flow cytometry and/or laser experience would be an added bonus, though not essential 
  • Ability to travel up to 80% of the time, occasional international travel 
  • Travel fits your lifestyle 

We empower great science. For more than 25 years, Miltenyi Biotec has provided innovative products and services that advance basic research, translational research, and cellular therapy. We are 1,700 scientists, engineers, physicians, support specialists, marketers, and more – all dedicated to improving scientific understanding and impacting human lives. At our vibrant campus and offices worldwide, fresh ideas become groundbreaking products.

To learn more please contact: 

Karen Browne
+ 44 1483 799800

Miltenyi Biotec Limited 
Human Resources
Almac House
Church Lane
GU24 9DR

Reference Code
Cambridgeshire/ Hertfordshire