Service contracts for gentleMACS™ Dissociators

Service contracts for gentleMACS™ Dissociators

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the gentleMACS Dissociators over time.
Choose the appropriate level of support:
  • Full Service Contract: The Full Service Contract includes comprehensive repair and technical support services. All included services will be provided as return-to-depot services exclusively. Spare parts are replaced at no charge for all necessary repairs. Service costs such as labor, costs of shipment and handling associated with the return-to-depot service are covered.
  • Full Service Premium Contract: In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be returned to depot for repair.
Full Service PremiumFull Service
Repair service
Unlimited numbers of repairsXX
All spare parts includedXX
Service priority responseXX
Labor and travel expensesXX
Loaner instrumentX
Additional service
Technical support servicesXX
Service documentationXX
Product options: 7
160-002-274

gentleMACS Full Service Qualification

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160-001-559

gentleMACS Full Service

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160-001-561

gentleMACS Full Service Premium

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160-001-644

gentleMACS Octo Full Service

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160-001-645

gentleMACS Octo Full Service Premium

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160-001-905

gentleMACS Octo with Heaters Full Service

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160-001-904

gentleMACS Octo with Heaters Full Service Premium

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