Service contracts for gentleMACS™ Dissociators

Service contracts for gentleMACS™ Dissociators

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the gentleMACS Dissociators over time.
Choose the appropriate level of support:
  • Full Service Contract: The Full Service Contract includes comprehensive repair and technical support services. All included services will be provided as return-to-depot services exclusively. Spare parts are replaced at no charge for all necessary repairs. Service costs such as labor, costs of shipment and handling associated with the return-to-depot service are covered.
  • Full Service Premium Contract: In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be returned to depot for repair.
Full Service PremiumFull Service
Repair service
Unlimited numbers of repairsXX
All spare parts includedXX
Service priority responseXX
Labor and travel expensesXX
Loaner instrumentX
Additional service
Technical support servicesXX
Service documentationXX
Product options: 7

gentleMACS Full Service Qualification


gentleMACS Full Service


gentleMACS Full Service Premium


gentleMACS Octo Full Service


gentleMACS Octo Full Service Premium


gentleMACS Octo with Heaters Full Service


gentleMACS Octo with Heaters Full Service Premium