Service contracts for the MACSQuant® Tyto® Sorter

Service contracts for the MACSQuant

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the MACSQuant
over time.
Choose the appropriate level of support:
  • Full Service Contract : With this option, all replacement parts, labor, and travel expenses are covered.
  • Planned Maintenance Contract: A Planned Maintenance Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge. Service costs such as labor and travel fees related to the maintenance visit are covered. In case of a necessary repair, spare parts are provided at a discount.
  • IQ/OQ Services : We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.
 Full ServicePlanned Maintenance 
Two preventative maintenance (PM) per yearXX
Replacement of wearing partsXX
Software updatesXX
Labor and travel expensesXX
Repair service
Unlimited numbers of repairsX 
All spare parts includedX 
Discount on spare partsspare parts includedX
Service priority responseX
Labor and travel expensesX 
Additional service 
Technical support servicesXX
Remote support serviceXX
Service documentationXX
Product options: 2

MACSQuant Tyto Full Service


MACSQuant Tyto IQ/OQ Service