Services for autoMACS and MultiMACS Separators

Services for autoMACS and MultiMACS Separators

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the autoMACS Pro and the MultiMACS Separators over time.
Choose the appropriate level of support:
  • Planned Maintenance Contract : A Planned Maintenance Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge. Service costs such as labor and travel fees related to the maintenance visit are covered. In case of a necessary repair, spare parts are provided at a discount.
  • Full Service Contract : With this option, all replacement parts, labor, and travel expenses are covered.
  • Full Service Premium Contract : In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.
  • Full Service High-Throughput Contract : In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.
  • IQ/OQ Services : We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.

autoMACS Pro Separator

 Full Service PremiumFull Service Full Service High TroughputPlanned Maintenance 
Maintenance
One preventative maintenance (PM) per yearXXmultiple PMs per yearX
Replacement of wearing partsXXXX
Software updatesXXXX
Labor and travel expensesXXXX
Repair service
Unlimited numbers of repairsXX X 
All spare parts includedXX X 
Discount on spare partsspare parts includedspare parts includedspare parts includedX
Service priority responseXXX
Labor and travel expensesXXX 
Loaner instrumentX  
Additional service  
Technical support servicesXXXX
Service documentationXXXX

MultiMACS Cell24 Separator

Full Service PremiumFull Service
Repair service
Unlimited numbers of repairsXX
All spare parts includedXX
Service priority responseXX
Labor and travel expensesXX
Loaner instrumentX
Additional service
Technical support servicesXX
Service documentationXX

MultiMACS X

 Full Service PremiumFull ServicePlanned Maintenance 
Maintenance
Two preventative maintenance (PM) per yearXXX
Replacement of wearing partsXXX
Software updatesXXX
Labor and travel expensesXXX
Repair service
Unlimited numbers of repairsXX 
All spare parts includedXX 
Discount on spare partsspare parts includedspare parts includedX
Service priority responseXX
Labor and travel expensesXX 
Loaner instrumentX 
Additional service 
Technical support servicesXX X
Service documentationXX X
Product options: -

Product information

Size
Order no.
Price