Service contracts

Maximum uptime – predictable downtime

Protect your investment with a comprehensive service contract from Miltenyi Biotec.

Our service contracts are an easy way to get the most out of your instruments. Choose the appropriate level of support to fit your needs and budget.

Our services include

  • Regular maintenance that ensures optimal instrument performance, while protecting against unexpected instrument downtime
  • Customer priority guaranteed in emergencies
  • New software releases
  • Timely replacement of wearing parts
  • Maintenance and repairs of instruments
  • For MACSQuant Analyzers: live remote support at any time for instant troubleshooting

Predictable expenses

  • Service costs are detailed in a price plan – no unexpected charges
  • Price freeze for service agreements lasting several years
  • Replacement parts included

Choose the appropriate level of support

Planned Maintenance Contract

A Planned Maintenance Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge. Service costs such as labor and travel fees related to the maintenance visit are covered. In case of a necessary repair, spare parts are provided at a discount.

Full Service Contract

With this option, all replacement parts, labor, and travel expenses are covered.

Full Service Premium Contract

In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.

Full Service High-Throughput Contract

In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.

IQ/OQ Services

We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.

Components of our contracts at a glance

Depending on your instrument we offer up to four levels of support: Full Service, Full Service Premium, and  Planned Maintenance. Institutions that require official documentation of their instruments can choose the IQ/OQ option. Please use the teaser links below that bring you to the product page for details regarding the availability of service levels for your instrument.

 Full Service PremiumFull ServiceFull Service High-Troughput Planned Maintenance
Maintenance
Regular preventive maintenance (PM)XXX
Replacement of wearing partsXXXX
Software updatesXXXX
Labor and travel expensesXXXX
Repair service  
Unlimited number of repairsXXX
All spare parts includedXXX
Service priority responseXXX
Discount on spare partsSpare parts includedSpare parts includedSpare parts includedX
Labor and travel expensesXXX
Loaner equipmentX 
Additional services
Technical support servicesXXXX

Remote support service

(depending on instrument type)

XXXX
Service documentationXX XX

Service contracts available for your instrument