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Miltenyi Biotec distribution:
As a global market leader with numerous subsidiaries and distributors, Miltenyi Biotec is committed to providing our customers around the world with the highest quality products. In addition to direct selling in more than 20 countries in North America, Europe and Asia/Pacific, Miltenyi Biotec also provides support for our customers through an extensive distributor network covering dozens of additional countries.
Our local employees are always happy to answer your questions. Highly trained and experienced teams in your country can provide quick, helpful, and comprehensive support.
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Protect your investment with a comprehensive service contract from Miltenyi Biotec.Our service contracts are an easy way to get the most out of your instruments. Choose the appropriate level of support to fit your needs and budget.
Planned Maintenance Contract
A Planned Maintenance Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge. Service costs such as labor and travel fees related to the maintenance visit are covered. In case of a necessary repair, spare parts are provided at a discount.
Full Service Contract
With this option, all replacement parts, labor, and travel expenses are covered.
Full Service Premium Contract
In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.
Full Service High-Throughput Contract
In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.
We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.
|Full Service Premium||Full Service||Full Service High-Throughput||Planned Maintenance|
|Regular preventive maintenance (PM)||X||X||X||X|
|Replacement of wearing parts||X||X||X||X|
|Labor and travel expenses||X||X||X||X|
|Unlimited number of repairs||X||X||X|
|All spare parts included||X||X||X|
|Service priority response||X||X||X|
|Discount on spare parts||Spare parts included||Spare parts included||Spare parts included||X|
|Labor and travel expenses||X||X||X|
|Technical support services||X||X||X||X|
Remote support service
(depending on instrument type)