Instrument service contracts

Miltenyi Biotec service contracts are a flexible and easy way to ensure optimal operation, uptime, and regulatory compliance of your instrument. Choose the right level of support for your needs.

Components of our service contracts at a glance

Miltenyi Biotec service contracts cover a range of maintenance, repair, support, and qualification services that safeguard the robust and long-term performance of your instrument within the context of its intended use.  

Overview of instrument service contracts

Type of service contract
(covered instruments)
Essential High-Throughput
(autoMACS® Pro)
(CliniMACS Prodigy®, CliniMACS® Plus, MACSQuant® Analyzer)
(CliniMACS Prodigy, CliniMACS Plus, MACSQuant Analyzer)
Preventative maintenance (incl. spare parts, labor, and travel)x1xxx
Software updatesxxxx
Unlimited repairs (incl. spare parts, labor, and travel)xxxx
24/7 technical supportxx
Operational Qualifications (OQ)x
Additional servicesMore frequent maintenance visits and parts exchange

The right service contract for each need

Different instruments and applications have different support needs. Therefore, we offer various coverage options to tailor our services to the intended use and throughput of your device.

Essential and Essential High-Throughput Service Contracts

The Essential Service Contract includes scheduled maintenance visits.1 Routinely wearing parts are replaced at no charge and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.

For certain instruments we also provide the Essential High-Throughput Service Contract. In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.

Always-On Service Contract

In addition to the coverage of the Essential Service Contract, the Always-on Service Contract provides access to 24/7 technical support. This contract is designed for facilities that must guarantee the safety and integrity of cellular products and samples at all times.

High-Compliance Service Contract including Operational Qualification (OQ)

In addition to the coverage of the Essential Service Contract, the High-Compliance Service Contract offers access to 24/7 technical support, helping you maintain the safety of your sample. Further, the contract includes the coverage of operational re-qualification of the instrument when necessary. A High-Compliance Service Contract is the best way to safeguard the GMP-compliance of your procedure and the safety of your samples.

We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.

Be on the safe side

Learn more about the available service contracts for your instrument

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