Components of our service contracts at a glance
Miltenyi Biotec service contracts cover a range of maintenance, repair, support, and qualification services that safeguard the robust and long-term performance of your instrument within the context of its intended use.
Overview of instrument service contracts
| Type of service contract (covered instruments) | Essential (all) | Essential High-Throughput (autoMACS® Pro) | Always-On (CliniMACS Prodigy®, CliniMACS® Plus, MACSQuant® Analyzer) | High-Compliance (CliniMACS Prodigy, CliniMACS Plus, MACSQuant Analyzer) |
|---|---|---|---|---|
| Preventative maintenance (incl. spare parts, labor, and travel) | x1 | x | x | x |
| Software updates | x | x | x | x |
| Unlimited repairs (incl. spare parts, labor, and travel) | x | x | x | x |
| 24/7 technical support | – | – | x | x |
| Operational Qualifications (OQ) | – | – | – | x |
| Additional services | – | More frequent maintenance visits and parts exchange | – | – |
The right service contract for each need
Different instruments and applications have different support needs. Therefore, we offer various coverage options to tailor our services to the intended use and throughput of your device.
Essential and Essential High-Throughput Service Contracts
The Essential Service Contract includes scheduled maintenance visits.1 Routinely wearing parts are replaced at no charge and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.
For certain instruments we also provide the Essential High-Throughput Service Contract. In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.
Always-On Service Contract
In addition to the coverage of the Essential Service Contract, the Always-on Service Contract provides access to 24/7 technical support. This contract is designed for facilities that must guarantee the safety and integrity of cellular products and samples at all times.
High-Compliance Service Contract including Operational Qualification (OQ)
In addition to the coverage of the Essential Service Contract, the High-Compliance Service Contract offers access to 24/7 technical support, helping you maintain the safety of your sample. Further, the contract includes the coverage of operational re-qualification of the instrument when necessary. A High-Compliance Service Contract is the best way to safeguard the GMP-compliance of your procedure and the safety of your samples.
We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.
Be on the safe side
Learn more about the available service contracts for your instrument
1) Preventative maintenance not available for autoMACS Pro, MultiMACS Cell24 and gentleMACS instruments.
