Service contracts for gentleMACS™ Dissociators

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support to ensure maximum performance of the gentleMACS Dissociators over time.

Specifications for Service contracts for gentleMACS™ Dissociators

Overview

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support to ensure maximum performance of the gentleMACS Dissociators over time.

Detailed product information

  • gentleMACS Dissociators Essential Service Contract: The Essential Service Contract includes comprehensive repair and technical support services. All included services will be provided as return-to-depot services exclusively. Spare parts are replaced at no charge for all necessary repairs. Service costs such as labor, costs of shipment and handling associated with the return-to-depot service are covered.
  • gentleMACS Dissociators Essential Service Premium Contract: In addition to the Essential Service Contract, a loaner instrument will be provided, if your instrument must be returned to depot for repair.
  • gentleMACS Dissociators IQ/OQ and OQ Services: We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.
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