Service contracts for autoMACS® and MultiMACS™ Separators

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the autoMACS Pro and the MultiMACS Separators over time.

Specifications for
Service contracts for autoMACS
®
and MultiMACS™ Separators

Overview

Miltenyi Biotec offers service contracts aimed at meeting the needs of research users. The service contracts include technical support and annual preventive maintenance programs to ensure maximum performance of the autoMACS Pro and the MultiMACS Separators over time.

Detailed product information

  • Essential Service Contract: The Essential Service Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge, and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.
  • Essential Service Premium Contract: In addition to the Essential Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.
  • Essential Service High-Throughput Contract: In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.
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