Customer service and order support

Customer service and order support

We understand that providing an exceptional and positive customer service experience in a timely, professional manner is critical for our customers and their requirements.

Therefore, we have a dedicated team in place that would like to assist you whenever you need help regarding:

  • Placing an order
  • Changing an order
  • Cancellation of an order or parts of it
  • Order progress / track and trace information
  • Your account
  • Payment methods
  • Delivery times
  • Shipping costs
  • Return procedures

Contact us

Miltenyi Biotec GmbH

Friedrich-Ebert-Straße 68
51429 Bergisch Gladbach
Germany

Phone: +49 2204 8306-0
Fax: +49 2204 85197
E-Mail: macs@miltenyibiotec.de
Web: www.miltenyibiotec.com

Orders:

Phone: +49 2204 8306-20
Fax: +49 2204 8306-235
E-Mail: macsorders@miltenyibiotec.de


Technical support - Research products

Phone: +49 2204 8306-830
Fax: +49 2204 8306-89
E-Mail: macstec@miltenyibiotec.de


Technical support - Clinical products

Phone: +49 2204 8306-8484
Fax: +49 2204 8306-89
E-Mail: macstec@miltenyibiotec.de