Maximum uptime – predictable downtime

Service contracts

Protect your investment with a comprehensive service contract from Miltenyi Biotec.

Our service contracts are an easy way to get the most out of your instruments. Choose the appropriate level of support to fit your needs and budget.

Our services include

  • Regular maintenance that ensures optimal instrument performance, while protecting against unexpected instrument downtime
  • Customer priority guaranteed in emergencies
  • New software releases
  • Timely replacement of wearing parts
  • Maintenance and repairs of instruments
  • For MACSQuant Analyzers: live remote support at any time for instant troubleshooting

Predictable expenses

  • Service costs are detailed in a price plan – no unexpected charges
  • Price freeze for service agreements lasting several years
  • Replacement parts included

Choose the appropriate level of support

Full Service Contract

The Full Service Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge, and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.

Full Service Premium Contract

In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.

Full Service High-Throughput Contract

In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.

IQ/OQ Services

We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.

Components of our contracts at a glance

Depending on your instrument we offer up to three levels of support: Full Service, Full Service Premium, and Full Service High-Throughput (autoMACS Pro Separator only). Institutions that require official documentation of their instruments can choose the IQ/OQ option. Please use the teaser links below that bring you to the product page for details regarding the availability of service levels for your instrument. 

 Full Service PremiumFull ServiceFull Service High-Throughput 
Maintenance
Regular preventive maintenance (PM)XX
Replacement of wearing partsXXX
Software updatesXXX
Labor and travel expensesXXX
Repair service 
Unlimited number of repairsXXX
All spare parts includedXXX
Service priority responseXXX
Labor and travel expensesXXX
Loaner equipmentX--
Additional services
Technical support servicesXXX
Remote support service(depending on instrument type)XXX
Service documentationXX X

Service contracts available for your instrument