Customer service and order support

Customer service and order support

We understand that providing an exceptional and positive customer service experience in a timely, professional manner is critical for our customers and their requirements.

Therefore, we have a dedicated team in place that would like to assist you whenever you need help regarding:

  • Placing an order
  • Changing an order
  • Cancellation of an order or parts of it
  • Order progress / track and trace information
  • Your account
  • Payment methods
  • Delivery times
  • Shipping costs
  • Return procedures

Contact us

Miltenyi Biotec Technology & Trading (Shanghai) Co., Ltd.
Room 2309

No. 319, Xianxia Road
Changning District
200051 Shanghai
P.R. China

Phone: +86 21 62351005
Fax: +86 21 62350953