Instrument service contracts

• Regular maintenance of instruments and repairs, ensuring optimal performance and prevention of unexpected downtimes
• Customer priority for field service appointments
• New software releases at hand
• Timely replacement of wearing parts
• For MACSQuant® Analyzers: live remote support for instant troubleshooting
• For clinical products: contracts providing 24/7 technical support hotline globally

• Replacement parts included
• No unexpected charges – all service costs are fixed in a detailed price plan
• Price freeze for multiple year service agreements
• The High-Compliance Service Contract offers coverage of costs of re-qualification of CliniMACS Instruments when necessary

The Essential Service Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.

For certain instruments we also provide the Essential Service Premium and Full Service High-Throughput Contracts (see table below).

In addition to the Essential Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.

In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.

In addition to the coverage of the Essential Service Contract, the High-Compliance Service Contract offers access to 24/7 technical support helping you maintain the safety of your sample. Further, the contract includes the coverage of operative re-qualification of the covered instrument when necessary. This contract is ideal for facilities with multiple CliniMACS Prodigy® or CliniMACS® Plus Instruments. A High-Compliance Service Contract is the best way to safeguard the GMP-compliance of your procedure and the safety of your samples. 

We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.