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As a global market leader with numerous subsidiaries and distributors, Miltenyi Biotec is committed to providing our customers around the world with the highest quality products. In addition to direct selling in more than 20 countries in North America, Europe and Asia/Pacific, Miltenyi Biotec also provides support for our customers through an extensive distributor network covering dozens of additional countries.
Service contracts
Protect your investment with a comprehensive service contract from Miltenyi Biotec.
Our service contracts are an easy way to get the most out of your instruments. Choose the appropriate level of support to fit your needs and budget.Full Service Contract
The Full Service Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge, and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.
Full Service Premium Contract
In addition to the Full Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.
Full Service High-Throughput Contract
In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.
IQ/OQ Services
We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.
Depending on your instrument we offer up to three levels of support: Full Service, Full Service Premium, and Full Service High-Throughput (autoMACS Pro Separator only). Institutions that require official documentation of their instruments can choose the IQ/OQ option. Please use the teaser links below that bring you to the product page for details regarding the availability of service levels for your instrument.
| Full Service Premium | Full Service | Full Service High-Throughput | |
|---|---|---|---|
| Maintenance | |||
| Regular preventive maintenance (PM) | X | X | X |
| Replacement of wearing parts | X | X | X |
| Software updates | X | X | X |
| Labor and travel expenses | X | X | X |
| Repair service | |||
| Unlimited number of repairs | X | X | X |
| All spare parts included | X | X | X |
| Service priority response | X | X | X |
| Labor and travel expenses | X | X | X |
| Loaner equipment | X | - | - |
| Additional services | |||
| Technical support services | X | X | X |
| Remote support service(depending on instrument type) | X | X | X |
| Service documentation | X | X | X |
