Webshop FAQs

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How long does it take to have my account for the webshop approved?

We will switch your account live within 48 hours after registration. You will get an email confirmation for this.

I cannot access my webshop account. What shall I do?

Please double check the email address with which you have registered to our webshop. If your email address is correct, please contact your regional subsidiary.

Germany, Austria, Lichtenstein, and Switzerland: masterdata@miltenyibiotec.de
Belgium, Luxembourg, and Netherlands: macs@miltenyibiotec.nl
France: macs@miltenyibiotec.fr
Denmark, Finland, Iceland, Latvia, Norway, and Sweden: macs@miltenyibiotec.se
United Kingdom and Ireland: orderdesk@miltenyibiotec.co.uk
USA and Canada: orderdesk@miltenyibiotec.com


What if I forgot my username and/or password?

Your username is always your email address.

If you forgot your password, please type in your email address and click on the button “Forgot your password”. You will get an email with a new temporary password, which you can use to log in. You can then create a new password.

How can I change an existing or/and add a new billing address?

Please note that you can only change your existing billing address. There is no way to add a new (additional)  billing address to an exciting account. To make necessary changes, go to your account, click on “Address data”, and then “Edit billing address”.  In the newly opened window you can insert all required changes. Please be aware that  it may take up to 48 hours for changes to be updated in your customer account. 

How can I change an existing or/and add a new shipping address?

Please note that you can only add a new (additional) shipping address to your account. There is no way to update an already exciting shipping address. To add a new shipping address, go to your account, click on “Address data”,  and then “Add shipping address”. In the newly opened window you can add the new shipping address. Please be aware that it may take up to 48 hours for changes to be updated in your customer account. 

Can I create a favorites list?

You have the option to create a favorites list with selected products. Please search for your product in our webshop and click on “Add to favorites list”. In the newly opened window you can then create a name for your list. Afterwards, you can add selected products to the list. You can create and save as many favorites lists as you like.

What do you do with my personal data?

Your personal data and information about your order will be dealt with discretely and confidentially. All customer data will be kept securely in our internal systems and will not be passed to third parties.

How can I search for a specific product?

You can search for a product using the product name or product item number. Just enter a search term into the search field on our website.

You can also search for a specific product using keywords or our product categories filter for Technology, Species or Cell/Reagent Type. 

Where can I find additional product information?

If you will click on the product name, you will be guided to the product webpage. There, you will find detailed information about your product, the respective data sheet, and related products.

If a product is not available in the webshop, what options do I have?

If a product is not available in our webshop, please do not hesitate to contact your local sales representative.

Can I order from the Miltenyi Biotec webshop without registration?

No, you have to create an account to be able to order from our webshop.

In what countries can I order online?

Our webshop is available in the following countries:

Germany, Austria, Lichtenstein, Switzerland  USA, Canada, Belgium, Luxembourg, Netherlands, France, Denmark, Finland, Iceland, Latvia, Norway, Sweden, United Kingdom, and Ireland.

What payment options do I have?

You have the option to order by invoice. For customers in the USA and Canada we also offer payment by credit card.

When can I see my (customer-specific) prices for selected products?

After you log in, you should be able to see your customer-specific prices. Please note, this option is only available in the following countries: Germany, Austria, Lichtenstein, Switzerland , USA, and Canada.

Is it possible to add/remove items from my order after it has been submitted?

Unfortunately, it is not possible to change an order that was already submitted. Please contact our customer service to find out what your options are.

Is it possible to change shipping/billing address after an order has been submitted?

Unfortunately, it is not possible to change your shipping/billing address after your order has been submitted. Please contact our customer service to find out what your options are.

When will I get my email order confirmation?

After you submit your order, you will get an electronic confirmation from our webshop. Within the next 24 hours, you will get another email from our customer service, confirming your order. Please note that for orders placed over the weekend order confirmation could take longer.

Is it possible to save my cart?

You can create your shopping cart and save it in your account. This allows you to quickly purchase the same products during subsequent orders.

Is it possible to share my cart with other users?

You can export your shopping cart as an Excel/CSV format or forward it to your colleagues as a PDF.

Where can I find Terms and Conditions of sale?

Please follow the link to our Terms and Conditions of sale.

How do I obtain a copy of my invoice?

Please contact the customer service in your country to get a copy of your invoice.

Is it possible to cancel my order?

Please contact the customer service in your country in order to cancel an order. Please note that we cannot cancel your order, if it has already shipped. 

What options do I have to return/exchange the product?

Please contact your local sales representative to find out what your options are.

How do I track my order?

After your order has been shipped, you will get an email notification with an order tracking number. Using this number, you will be able to track your order on the delivery partner's website.