Learn more about the available service contracts for your instrument
Essential Service Contracts are available for all our instruments. High-Compliance Service and Always-On Service Contracts are the recommended choice for clinical workflows.
|Type of service contract||Essential||Essential Premium||Essential High-Throughput||High-Compliance||Always-On|
|autoMACS Pro||CliniMACS Prodigy,|
|Preventive maintenance incl. replacement parts2||x||x||x||x||x|
|Unlimited repairs |
(incl. spare parts, labor and travel)
|24/7 clinical technical support||-||-||-||x||x|
|Operational Qualifications (OQ)1||-||-||-||x||-|
|Additional services||-||-||-||Loaner device||Additional spares|
The Essential Service Contract includes scheduled maintenance visits. Routinely wearing parts are replaced at no charge and spare parts are provided in case of a necessary repair. Service costs such as labor and travel fees related to the maintenance visit are covered.
For certain instruments we also provide the Essential Service Premium and Full Service High-Throughput Contracts (see table below).
In addition to the Essential Service Contract, a loaner instrument will be provided, if your instrument must be taken off-site for repair.
In addition to the above, high-use customers receive additional planned maintenance visits and valve exchange.
In addition to the coverage of the Essential Service Contract, the High-Compliance Service Contract offers access to 24/7 technical support helping you maintain the safety of your sample. Further, the contract includes the coverage of operative re-qualification of the covered instrument when necessary. This contract is ideal for facilities with multiple CliniMACS Prodigy® or CliniMACS® Plus Instruments. A High-Compliance Service Contract is the best way to safeguard the GMP-compliance of your procedure and the safety of your samples.
We provide the necessary official documentation for installation and operational qualifications required to maintain GMP standards.
1) If contract service criteria apply
2) Preventive maintenance not available for gentleMACS Instruments
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