Support - Instrument service

Instrument Service

    Our instrument service team is made up of highly qualified and certified engineers, specially trained to provide support for Miltenyi Biotec instrumentation.

    To ensure that laboratory instruments maintain a high performance and continue to meet regulatory standards, Miltenyi Biotec has developed a comprehensive range of service and support agreements. These agreements are in addition to the valued Miltenyi Biotec one-year new instrument warranties. By simply choosing a suitable service contract, customers are assured an inclusive package that minimizes unwanted instrument downtime while protecting against any unexpected expenses. 

    Assured instrument support

    • Regular preventive maintenance ensures optimal instrument performance while protecting against unexpected instrument downtime
    • Customer priority guaranteed for emergency cases
    • Instrument is kept up-to-date, for example, with new software releases
    • Flexible service schedules to accommodate even the busiest laboratories

    Putting safety first

    • Safety and regulatory standards remain valid, even after the warranty expires
    • Timely replacement of wearing parts
    • Identify and guard against future instrument errors

    Avoid non-budgeted expenditure

    • Service costs are covered by a single, transparent price plan with no unanticipated surcharges
    • Service agreements spanning several years are subject to a price freeze
    • Replacement parts are covered by the service and support agreement
    Download our Instrument Service Brochure here

    MACSQuant Service Contracts

    MACSQuant® Service Contracts

    Here you can find more information on MACSQuant Service Contracts. read more

    autoMACS Pro Service Contracts

    autoMACS® Pro Service Contracts

    Here you can find more information on autoMACS Pro Service Contracts. read more

    gentleMACS Service Contracts

    gentleMACS Service Contracts

    Here you can find more information on gentleMACS Service Contracts. read more

    CliniMACS Service Contracts

    CliniMACS® Instrument Service Contracts

    Here you can find more information on CliniMACS Instrument Service Contracts. read more

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    Miltenyi Biotec Inc.
    Phone: +1 800 FOR MACS
    Fax:+1 877 591 1060
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